Returns & Exchanges

Non-Faulty Goods
Due to the health and hygiene implications associated with adult goods, for goods which are not damaged or faulty to be returned the following terms must be met:

1. The goods must be unused.

2. The goods must be returned in original condition & original packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 30 days from the day your customer received their order.

6. Lingerie and items of clothing must be returned unworn and still in their original packaging.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

To initiate a return, please download and complete our returns form and include it in the return packaging.

All returns are to be shipped to:
BUZZIBODI
PO BOX 228
Hitchin
Herts
SG4 0WW

Faulty or damaged goods
These can be returned free of charge within the first month of purchase. Please contact us for further details.